Frequently asked questions

How do you guarantee the quality and the source of your cars?
As leaders in dealing with used cars in Croatia, we stand behind our services and products, and more than 20000 satisfied customers can testify to that.

Examining and testing the cars?
All our cars have been examined and tested by TRCZ experts.

Can I bring along my own car mechanic?
Every vehicle can be examined. We even allow the vehicle to be examined in an authorized maintenance center.

Can I make a reservation for a particular day and hour?
Of course, you just need to set it up with the salesperson.

How long does it take to make an evaluation of the vehicle?
It usually takes 30 minutes to make an evaluation of a vehicle, depending on vehicle type.

Is there an option that you find a vehicle for me, even if it is not on your offer?
Of course: fill in the form We will find a car for you, and we will contact you when we find the vehicle you want.

Where and how can I buy or sell my car?
In any of the TRCZ dealerships, during working hours.

I own an older vehicle and I would like to replace for a newer one in TRCZ automobili. How can I do that?
Drive your car to the dealership, where our evaluator will set a price for it. This amount will be deducted from the price of the new car you selected.

I am planning to purchase a car at TRCZ automobili. Which documents do I need to have?
You need to have an ID card.

Will you help me register the vehicle and to do a maintenance inspection?
Yes, you just need to set it up with the salesperson.

Can your get me a car insurance policy and all-risk insurance?
Of course, our accommodating employees will provide you with the best offers and furnish you with all the necessary information.

Is commission sales a possibility?
Yes, you just need to arrange it with the evaluator.

Can I put a down payment for the vehicle, or can I make a reservation? How long is it valid?
You have to put a down payment for the vehicle, and the reservation is valid for 10 days.

I bought a car at TRCZ automobili and now I want to replace it, is that possible?
The vehicle can be replaced, under the condition that it is not older than 10 years.

How much time will I need to go through the paper-work?
Around 20 minutes to have your car delivered, 5-7 days for setting up a loan.

Who should I contact if I should have problems with my vehicle?
You should first contact a salesperson, who will direct you to maintenance advisors.

There is an error in my contract (incorrect address, name or family name, different prices etc.) What should I do?
Contact the salesperson who sold you the vehicle.